On Monday 5th December 2005, the Chancellor made a pre-budget announcement regarding Government's intention to offer a £300 grant to pensioners who privately own or privately rent their homes for the installation of a new central heating system. The grant is available to all pensioners (over 60) not currently in receipt of benefits that would allow them access to Warm Front. The £300 can only be utilised where the qualifying customers do not have an operable heating system or there is no system present and where the total gross cost is a minimum of £300.

The scheme has limited funding and is available on a first come, first served basis.

As a Gas Safe Register, OFTEC, NICEIC, NAPIT, ELECSA, BRE, MCS and/or HETAS registered installer, you are able to sign up for the Warm Front £300 Heating Rebate Scheme. You are required to read and accept all the documentation on this website and provide us with the information needed for us to process your registration.

The scheme will operate as follows:-

Stage 1

All customers will apply via the eaga Contact Centre on 0800 316 2808. Customers who are not eligible for Warm Front will be registered for the Warm Front £300 Heating Rebate Scheme. A Benefit Entitlement Check will be offered. If the BEC identifies Warm Front qualifying benefits, the householder will be routed to this scheme. If no benefits are identified, or the customer refuses the Check, they will be passed to the Warm Front £300 Heating Rebate Scheme

Customers can request a preferred installer to carry out the installation of their heating system. This installer must be registered with Gas Safe Register, OFTEC, NICEIC, NAPIT, ELECSA, BRE, MCS and/or HETAS and the Warm Front £300 Rebate Heating Scheme.

The customer can cancel their application at any point during the process by calling the eaga Contact Centre.

Stage 2

A letter and voucher/claim form is sent to the customer detailing names of six randomly selected registered installers working in their area. If you are a customer's preferred installer, your name will be the only name on the letter. The customer's letter and voucher/claim form will have a unique reference number, therefore photocopies cannot be accepted.

The customer will then contact one or more of the installers on the list to carry out a technical survey and provide a quote. We recommend that customers obtain more than one quote.

The customer will decide which installer they want to carry out the work and will contact them directly to arrange an installation date.

Stage 3

Once the installation has been completed and the customer is satisfied, they will then provide you with their signed voucher/claim form to enable you to claim the relevant payment from eaga.

If, for any reason, the customer is unhappy with the installation works, they should approach you directly and agree a solution. Any relevant remedial works should be carried out to the customer's satisfaction prior to the submission of the voucher/claim form.

Stage 4

eaga will pay the installer a total of £250.00 within 21 days via BACS on receipt of correct paperwork.
A £50.00 admin fee will be charged on every voucher redeemed. The installer will receive an information-only invoice of £50.00 seven days after receipt of paperwork.
eaga require the voucher / claim form with customer signature and a copy of the customer's invoice, detailing the measures installed, and showing a £300 discount on the gross amount. Please refer to the payment procedure and FAQ document for an invoice example.

eaga will carry out a verification check on a proportion of installations to confirm that measures have been completed and the customer is satisfied.